Refund policy
Last updated: October 2026
Almost everything on this site is free. This page covers the one thing that costs money: the paid lease scan, where you pay a small one-time fee to skip the research survey. The price is shown on the lease scan page and again at checkout, before you pay.
What you pay for
The fee is for one scan. There are no subscriptions, no recurring charges, and no hidden fees. You are charged only when you complete checkout. Payments are handled by Stripe, so we never see or store your card number.
When we refund you in full
- You were charged but never got your results, because the results page didn't load or the scan failed.
- You were charged more than once for the same scan.
- Something went wrong on our end that kept the scan from working as described.
Please ask within 30 days of the charge.
When we usually can't
Once a scan finishes and you can see your results, we don't usually refund it because you disagree with the findings or changed your mind. Results are delivered right away, and the cost of processing a scan can't be recovered.
If you think something unusual happened, tell us. We look at every request.
How to ask for a refund
Use our contact form and choose "A problem with a lease scan or a payment," or email terribleutahlandlords@gmail.com. Include:
- the date you paid,
- the email address on your Stripe receipt, and
- a short description of what went wrong.
Please don't send your card number. We usually reply within about a week.
How refunds are paid
Refunds go back to the card you used, through Stripe. Your bank decides how quickly the money shows up. It usually takes about 5 to 10 business days.
If you think a charge is a mistake
Please contact us first. We want to fix it quickly, and we can often do it faster than a dispute with your bank. You always have the right to ask your card issuer to dispute a charge. If you do, we may give Stripe the records it needs to respond, such as the date, the amount, and whether the scan was delivered.
Canceling
There is nothing to cancel, because the paid scan is a single purchase and not a subscription. If you leave checkout without paying, you are not charged, and we delete your uploaded file within about a day.
Questions about this policy? Contact us. See also our Terms of Use and Privacy Policy.